Refund Policy

1. Our Commitment & Final Sales

At Sphere IPTV Pro, we take pride in delivering a premium 4K streaming experience with over 25,000 channels and 120,000+ VOD titles. To maintain our high server stability and Anti-Freeze 5.0 technology, we invest significantly in our infrastructure once a subscription is activated.

Due to the digital nature of our service and the fact that credentials cannot be "returned" once they are generated and sent, all sales are final and non-refundable.

2. Why We Recommend the Free Trial

To ensure total customer satisfaction, we offer a comprehensive 24-Hour Free Trial for every new user. We strongly encourage you to use this trial before committing to a paid plan.

The Free Trial allows you to:

• Verify your internet stability and 4K streaming performance.
• Test compatibility with your device (Smart TV, Firestick, IBO Player Pro).
• Browse our extensive channel lineup and VOD categories.

Because you have the opportunity to fully test the service BEFORE payment, refund requests based on "internet lag," "channel freezing," or "device issues" will not be accepted.

3. 24/7 Technical Support

Instead of a refund, we offer unlimited technical support. Most streaming issues are related to local network settings, router configurations, or app setup—not our servers.

Our expert team is available around the clock to assist you with remote installation and optimization of your connection to ensure a buffer-free experience.

4. Need Assistance?

Are you having trouble setting up your account on your device? Please do not request a refund. Contact our support desk, and we will guide you step-by-step until your service is working perfectly.